Question 1

Does it cost anything to sign up for RINDA?

Accepted Answer

You can try it free for 14 days — no credit card needed. You won't be charged when the trial ends.

Question 2

Can I use RINDA without a Google account?

Accepted Answer

Currently you can sign in with a Google account. If you have Gmail or Google Workspace, you're all set!

Question 3

Can multiple team members use it together?

Accepted Answer

Of course! You can invite team members to your workspace. The number of members depends on your plan.

Question 4

How do I invite team members?

Accepted Answer

Go to Settings > Team Management and generate an invite link to share. You can assign roles (owner, admin, member) to invited members.

Question 5

Where can I get help with questions?

Accepted Answer

Click the chat bubble at the bottom-right of the screen to send a 1:1 inquiry. Also check this FAQ for commonly asked questions.

Question 6

How long does it take to find buyers?

Accepted Answer

Usually 5-15 minutes is all it takes. AI handles everything from search strategy to fit analysis for you.

Question 7

Can I find buyers in multiple countries at once?

Accepted Answer

Yes! Just type freely, like "beauty distributors in the US and Europe".

Question 8

Are the buyer contacts found by AI accurate?

Accepted Answer

We auto-verify email validity through AI and specialized data providers to deliver only valid contacts.

Question 9

What is the fit score?

Accepted Answer

It's an AI-generated score showing how well a buyer fits your company. Shown in three levels: Best Fit, Promising, and Explore.

Question 10

What's the difference between AI personalized and standard campaigns?

Accepted Answer

AI Personalized Campaign writes completely unique emails by analyzing each buyer's website and trends. Standard AI Auto-generate fills in variables based on templates.

Question 11

Can I find the HS code for a specific product?

Accepted Answer

Yes! With Rinda's free 'HS Code Finder,' just enter your product details and AI will find the right HS code along with country-specific tariff rates and required certifications. Try it at https://www.rinda.ai/en/hs-code-finder. (For legally binding classification such as customs clearance, we recommend confirming with the customs authority or a licensed customs broker.)

Question 12

Can I edit AI-generated emails?

Accepted Answer

Absolutely! You can freely edit before sending, or ask AI to revise with commands like "make it friendlier".

Question 13

How many emails can I send per day?

Accepted Answer

It follows your plan's daily sending limit. Pro allows 200 emails per day and 5,000 per month; Team allows 600 per day and 15,000 per month. If the connected email account has a lower limit of its own, that limit applies first.

Question 14

Won't my emails be marked as spam?

Accepted Answer

Don't worry! We send personalized emails at optimal intervals and manage sender reputation to minimize spam issues.

Question 15

What happens when a buyer replies?

Accepted Answer

Auto-sending stops right away. Check replies in your Mailbox — AI even analyzes whether the response is positive or negative. If you turn on reply alerts and register a recipient address under Settings > Email Accounts, we'll also send a notification email there when a buyer replies.

Question 16

What are the AI-recommended Hot/Warm/Cold leads?

Accepted Answer

On the campaign dashboard, AI analyzes buyer responsiveness and classifies them into three tiers. Hot means immediate response needed, Warm shows interest, and Cold needs additional follow-up.

Question 17

How does Rinda send emails?

Accepted Answer

You can choose one of two ways. ① Rinda Mail: send right away with one click, no setup needed. If you don't have your own mail account, Rinda provides one. ② Dedicated sending domain (Pro and above): connect your company domain. For domains less than a year old, the daily sending limit increases step by step each week so your emails don't land in buyers' promotions folders. Check it under Settings > Email Integration.

Question 18

Can I connect multiple email accounts?

Accepted Answer

It depends on your plan. Pro lets you connect 1 sending email account, and Team lets you connect up to 3. With more than one connected, you can send from a different account for each campaign. If you reach the limit, the connection screen will let you know.

Question 19

Can I auto-generate email templates with AI?

Accepted Answer

Yes! Select your product and target country, and AI will auto-generate a multi-step email sequence. You can also choose preset strategies (3/6/8 steps).

Question 20

What happens when the free trial ends?

Accepted Answer

No worries — you won't be charged automatically. All your buyers, campaigns, and emails from the trial stay safe.

Question 21

Is my data preserved when changing plans?

Accepted Answer

Yes, all your buyers, campaigns, and emails stay intact when you switch plans.

Question 22

Where can I check my usage?

Accepted Answer

Check buyer search count and email send count in Settings > Usage with charts and tables. Filter by this month, last month, or last 3 months.

Question 23

Can I download buyer data as Excel (CSV)?

Accepted Answer

Yes, on paid plans (Pro, Team, Enterprise). In Buyer Management, select the buyers you need and click [Download CSV] to get a file that opens directly in Excel. It is not available during the free trial; upgrade in [Settings > Billing](/settings?tab=my-billing) and it unlocks right away.

Question 24

How do I cancel my subscription?

Accepted Answer

At the bottom of Settings > Billing, click "Click here to cancel your subscription." You can keep using the service until the end of the period you've already paid for, and only the next payment stops. Before that date you can undo it anytime with [Reactivate].

Question 25

Can I get a refund?

Accepted Answer

Within 14 days of payment, we refund the full amount whether or not you've used the service. Cancelling your subscription alone does not trigger a refund, so please email us at admin@grinda.ai. Including the email address you signed up with, your workspace name, and the payment date helps us process it faster. Refunds are processed within 3 business days of your request, and depending on your card issuer it may take another 3–7 business days to reach your account. After 14 days there is no refund, and you keep access until the end of the billing period.

Question 26

What's the difference between cancelling my subscription and deleting my account?

Accepted Answer

Cancelling only stops payments — your account and data stay. Deleting your account erases your account and all your buyers, campaigns, and email data, and it can't be undone. If you just want to stop paying, cancel your subscription.

Question 27

What happens to my data if I delete my account?

Accepted Answer

Your data isn't erased right away — the deletion is scheduled. Until the deletion date shown on screen you can use everything as usual, and you can cancel it under Settings > General > [Account management]. After that date all data is permanently deleted and cannot be recovered, so download any buyer lists you need beforehand.

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